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THE X FACTOR BLOG

This blog is a forum for discussion on topics relevant to business owners. We also publish strategies on marketing and growing your business, special offers and advanced tools to keep your business on the cutting edge as well as keep you up to date on SME news and media.

Empower Your Employees

10X Newcastle - Thursday, April 19, 2012
If you’re wondering how you can dramatically enhance the customer service experience in your business while decreasing the amount of time you actually spend on customer service activities, consider that the solution might be to empower your employees to do it for you. While having system Keep Reading

From the Desk of Nic Clark: Why It's Vital To Keep An Eye on KPIs

10X Newcastle - Friday, April 13, 2012
Next, have key managerial personnel meet once a month to review the company's KPIs and brainstorm ways to improve them. For example, if your number of sales is down during a particular month, brainstorm ways to find new prospects. Next, using your sales per salesperson indicators, look at who is Keep Reading

From the Desk of Nic Clark - Create A Loyal Following Out Of Your Staff

10X Newcastle - Monday, January 09, 2012
Break out quote: “Lack of loyalty is one of the major causes of failure in every walk of life” – Napoleon Hill With the recent recession and ongoing economic volatility, many employees have found themselves out in the cold and out of a job. Staff loyalty has not been at th Keep Reading

From the desk of Nic Clark: Getting them to know you

10X Newcastle - Wednesday, October 26, 2011
This month we’ve talked about innovation and how to encourage your staff to come up with ideas, but there’s one sure-fire way to guarantee your best laid plans and efforts fail – and that’s being too aloof or removed from your staff. I’m talking about the way you relate Keep Reading

Creativity can create wonders

10X Newcastle - Wednesday, October 26, 2011
This month we have talked about innovation and unique value proposition, but if you’re really serious about encouraging your staff to be creative and contribute more to your business, then you really need to get creative in the ways you encourage them to do this. Nobody ever created th Keep Reading

From The Desk Of Nic Clark - Motivate or exasperate – how to get the most from your employees

10X Newcastle - Tuesday, October 11, 2011
Ever had an employee come to you and say they need motivation? I liken it to a child who whines, “Dad, I’m bored.” If you’re a successful entrepreneur the chances of you being bored for more than a minute with anything – are slim at best. But unfortunately most employee Keep Reading

Good help is hard to find

10X Newcastle - Thursday, July 21, 2011
Have you ever sat down and figured out just how much it costs to replace an employee? Has a key employee’s resignation come at you from left field? We have examined the workplace from the employee’s point of view and come up with ten good tips to keep your employees happy and motivated Keep Reading

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